Returns and Refunds Policy
We have a 30-day return policy, meaning you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition you received it, unused or unused, with tags attached, and in its original packaging. You will also need your receipt or proof of purchase.
To initiate a return, you can contact us at zaur555zaur555@gmail.com. Please note that returns must be sent to the following address: [Shaar Hagai 10 Netanya]
If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without a return request will not be accepted.
You can always contact us with any return questions at zaur555zaur555@gmail.com.
Damages and problems
Please inspect your order upon receipt and contact us immediately if the item is damaged, defective or if you have received the wrong item, so that we can assess the problem and correct it.
Exceptions / Non-Returnable Items
Certain types of items (such as interior and electrical products), customized products (such as special orders or custom items) cannot be returned. We also do not accept returns for hazardous materials, flammable liquids or gases. Please contact us if you have any questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and after receiving the return, make a separate purchase for the new item.
EU 14-day cooling-off period
Notwithstanding the above, if the goods are shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As stated, your item must be in the same condition as you received it, unused or unworn, with tags, and in its original packaging. You will also need your receipt or proof of purchase.
Refunds
We will notify you once we have received and reviewed your refund, and will let you know whether or not the refund has been approved. If approved, you will receive an automatic refund to your original payment method within 10 business days. Please keep in mind that it may take some time for your bank or credit card company to process and post the refund as well.
If it has been more than 15 business days since we approved your return, please contact us at zaur555zaur555@gmail.com.
